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Top 10 tips for effective complex complaints handling in schools

January 24- 2:30 pm - 4:00 pm

Virtual Event Virtual Event
Top 10 tips for effective complex complaints handling in schools

Join Yvonne Spencer and Bradley Evans, in our virtual event, as they discuss how academies and maintained schools are reporting rising numbers of complex parental complaints, and how to effectively handle this.

Wednesday, 24 January 2024

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2:30 pm - 4 pm

Academies

Free

Webinar

Since the pandemic, schools across the country report that they are experiencing rising numbers of complex parental complaints at a time when fiscal constraints mean that schools’ resources are significantly stretched. 

In this session, our lawyers will offer our “Top Tips” for effective complaints handling so that procedures can, wherever possible, bring about effective resolution or proceed effectively through all stages of the school’s complaints procedure. Working through anonymised scenarios, you will learn how to:

  • Identify resolvable complaints and complaints not in scope
  • Draft terms of reference for investigators
  • Carry out effective investigations
  • Determine in writing formal complaints
  • Prepare for a Complaints Panel Hearing (CPH)
  • Run an effective CPH
  • Identify lessons learned
  • Know when to stop responding to complainants
  • Implement communication strategies for persistent correspondents.

Who should attend?

This free session is open to academies and maintained schools sector and is open to everyone likely to be involved in complaints process from the informal stage through to a CPH:

  • Headteachers/Principals
  • the Senior Leadership Team and other school staff
  • Governors
  • Trustees
  • Governance Professionals
  • Clerks.

Our speakers for this session are…

Yvonne Spencer

Partner – Education

VWV

Bradley Evans

Bradley Evans

Solicitor

VWV

Join Yvonne Spencer and Bradley Evans, in our virtual event, as they discuss schools across the country reporting rising numbers of complex parental complaints, and how to effectively handle this.

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Hosted By… VWV Plus

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We hope you are able to join us

If you have any queries, please don’t hesitate to contact our events team…

Details

Date:
January 24
Time:
2:30 pm - 4:00 pm
Event Category: