Subscribe to our YouTube channel | VWV Plus

Spacer text

Upcoming Events

Spacer text

Loading Events

« All Events

Virtual Event Virtual Event

Complaints handling – A practical overview for academies and maintained schools

October 11- 2.30 pm - 4.30 pm

Virtual Event Virtual Event
Complaints handling for AMS - 11 Oct
Complaints handling for AMS - 11 Oct 22

Join us for our free live webinar where we will focus on complaints handling for academies and maintained schools.

11 October 2022


2.30pm - 4.30pm



Virtual Online Event

What’s this webinar about?

Many schools and academies have experienced a growth in complaints over recent years, a position that perhaps has not been helped by the pandemic and school closures in recent past.

In this practical session, we will provide some practical tips for dealing with complaints through each complaint stage.  Our lawyers will cover:

  • Opportunities for resolving complaints at an early stage
  • Identifying headings of complaints and correct procedures
  • Complaints investigations
  • Determining formal complaints outcomes
  • Setting up a complaints panel hearing
  • The role of the complaints panel
  • Complaints panel decisions
  • Other avenues for complaints
  • Complaints to regulators and potential claims

Who should attend?

Head teachers/ Principals and their deputies, CEOs, Governors and Trustees.

Speakers: Yvonne Spencer & Joanna Goddard

    We hope you are able to join us. If you have any queries, please contact the Events team.

    Want to receive our latest updates?

    Subscribe here to receive the latest legal guidance for your sector, straight to your inbox.

    Follow us on social media

    Stay up to date with the latest VWV Plus insights in your news feed.


    October 11
    2.30 pm - 4.30 pm
    Event Category: